laurel moon studio generally collect spersonal information directly from you, through:

• intake or consultation forms (paper or digital)

• verbal discussion during consultations or sessions

• our booking system or website

• email, phone, or text message correspondence

• payment processing at the time of your appointment

laurel moon studio only collects sensitive information (such as health information) with your consent, or where otherwise permitted by law — for example, where necessary to provide you with safe and appropriate treatment.

laurel moon studio does not knowingly collect personal information from children without the consent of a parent or guardian.

laurel moon studio collects and uses your personal information to:

• provide, plan, and administer reiki sessions and related services

• maintain accurate client and treatment records

• contact you regarding bookings, appointment reminders, or changes

• process payments and maintain financial records

• respond to your enquiries or feedback

• comply with our legal and regulatory obligations (e.g. tax and insurance requirements)

• with your consent, send you information about our services, promotions, or wellness content (you may opt out at any time)

laurel moon studio will not use or disclose your health information for a secondary purpose unrelated to your care without your consent, unless required or authorised by law.

laurel moon studio does not sell your personal information. We may disclose personal information to:

• our staff or contractors who are involved in delivering services to you (e.g. reception, other practitioners in a shared clinic)

• our professional indemnity insurer, if required in connection with a claim

• our accountant, bookkeeper, or payment processor, for administrative purposes

• our IT service providers or software platforms (e.g. booking or practice management software), to the extent necessary to operate our business

• regulatory bodies, professional associations, or courts, where required or authorised by law

• other health or medical practitioners, but only with your consent (for example, if you ask us to liaise with your GP)

Some of the software or cloud-based tools we use (such as booking, calendar, email, or payment platforms) may store or process data on servers located outside Australia (for example, in the United States or within the European Union). Where this occurs, we take reasonable steps to ensure these providers handle your information in a manner consistent with the APPs.

laurel moon studio takes reasonable steps to ensure the personal information we hold is accurate, complete, and up to date, and to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• storing physical records in locked or access-controlled locations

• using password-protected devices and secure, reputable software for digital records

• limiting access to personal information to those who need it to provide services or run the business

• securely destroying or de-identifying personal information when it is no longer required, subject to our record-keeping obligations (see below)

Retention of Health Records

We generally retain client records for a minimum of 7 years from the date of the last consultation.

You have the right to request access to the personal information laurel moon studio holds about you, and to request that it be corrected if it is inaccurate, out of date, incomplete, or misleading.

To make a request, please contact us at hello@laurelmoonstudio.com.au. We will endeavour to respond to your request within a reasonable period.

In the event of a data breach involving your personal information that is likely to result in serious harm, laurel moon studio will comply with our obligations under the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

Our website may use cookies or similar tracking technologies to improve your browsing experience and understand how visitors use our site. You can adjust your browser settings to refuse cookies, though this may affect the functionality of the site.

If you have any questions about this policy, wish to access or correct your information, or wish to make a complaint about how we have handled your personal information, please contact us:

laurel moon studio
Attn: Lauren Miller
Email: hello@laurelmoonstudio.com.au

We will aim to investigate your complaint and aim to respond within 30 days.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.