appointment cancellations

laurel moon studio requires at least 24 hrs notice to reschedule or cancel your booking. any deposit or pre-payment paid will be forfeited (and cannot be transferred) if you do not allow this amount of time, or if you do not show up for your appointment, regardless of the reason. we may also request full pre-payment for any future bookings made and we may cancel your booking if there a failure to pay in full in advance. 

no shows

laurel moon studio will send confirmation of your booking and reminders ahead of your appointment. If you don’t show up for your session, you will lose any deposit or pre-payment made, and we may request full pre-payment for any subsequent bookings.

prepayment requests

if we have requested pre-payment for an online booking made, and we do not receive this payment, we reserve the right to cancel your booking.

no response

we send email confirmation of your booking and reminders before your appointment. if you do not respond to our text message reminder and other attempts to confirm your booking, we reserve the right to cancel the booking.

repeated cancellations

if you cancel more than 50% of the appointments you have made, we reserve the right to cancel or refuse any future bookings made.